Privacy Policy

Information we collect

We may collect information you voluntarily provide through our website, by phone, email or other direct communication. This includes your name, phone number, email address, suburb or property location, service requirements, enquiry or message details, and photographs uploaded or supplied for quoting purposes.

Please only supply photographs and details relevant to your enquiry. If you choose not to provide certain information, we may be unable to prepare a quote or arrange the requested service.

How we use your information

We use information to respond to enquiries, prepare quotes, schedule and provide services, communicate about bookings or work, maintain business and customer records, and improve our website and customer experience.

Sharing and overseas processing

We do not sell or rent personal information to third parties.

Information may be processed by service providers needed to operate our website or business. These include OpenAI, which hosts this website through ChatGPT Sites, and other technology or communications providers where necessary. We may also disclose information where required by law.

These providers may process or store information outside Australia. ChatGPT Sites does not currently provide data residency guarantees, so we cannot promise that website data stays exclusively in Australia.

Cookies and website usage

The website may use cookies and other essential technical technologies needed for it to function. Hosting and technology providers may process technical usage information, such as IP addresses, browser details and request logs, to operate and protect their services.

Embedded services, including Google Maps, may process usage information under their own privacy policies. We may introduce additional analytics technologies in future and update this policy to reflect any changes.

Keeping your information

We take reasonable steps to protect information from misuse, loss and unauthorised access. No online service can guarantee complete security.

Information is retained only for as long as reasonably required for quoting, service delivery, record keeping and legitimate business purposes, including any applicable legal obligations. When it is no longer needed, we take reasonable steps to delete or de-identify it.

Access, corrections and deletion

You can contact us to request access to, correction of, or deletion of information we hold about you, where appropriate. We may need to confirm your identity first. Some records may need to be retained for legal or legitimate business reasons; if we cannot fulfil a request, we will explain why.

If you have a privacy question or concern, contact us using the details below. We will review it and respond within a reasonable time.

Updates to this policy

We may update this policy from time to time as our services or information handling practices change. The current version will be available on this page, with the updated date shown above.